Question: Where can I find the Trading Standards Offices?
Answer: You can find us at Jubilee Stores on the Quay at Newport. Public parking is available near the offices on the Quay.
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Question: Does the Trading Standards Service provide displays on consumer issues for organised exhibitions?
Answer: Yes, whenever possible, depending upon availability of officers. Please telephone Trading Standards on 01983 823396 to give brief details of your event and an officer will be happy to contact you to make the arrangements. There is no charge for this service.
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Question: I work in a school and would like to arrange for the Trading Standards Service to provide citizenship/consumer affairs learning opportunities for pupils. Is this possible?
Answer: Yes, whenever possible, depending upon availability of officers. Please telephone Trading Standards on 01983 823396 to give brief details of your event and an officer will be happy to contact you to make the arrangements. There is no charge for this service.
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Question: Does the Trading Standards Service provide speakers on Consumer Affairs for events or meetings etc?
Answer: Yes, whenever possible, depending upon availability of officers. Please telephone Trading Standards on 01983 823396 to give brief details of your event and an officer will be happy to contact you to make the arrangements. There is no charge for this service.
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Question: I have bought defective goods or services. How do I complain?
Answer: You can obtain advice over the telephone from Consumer Direct on 08454 04 05 06.
If you feel that you would like face to face advice you can call in person at the Trading Standards Service at Jubilee Stores on the Quay at Newport (No appointment is necessary and you should take all relevant documents/information with you).
If you feel that you would like face to face assistance but are unable to visit the Trading Standards Office, please give us your contact details, and a Trading Standards Officer will contact you and make arrangements to see you, possibly at your home. Telephone 01983 823396
The Trading Standards Service is also happy to deal with your query by correspondence or E-mail via trading.standards@iow.gov.uk
You can also register a consumer complaint or raise a query via the Trading Standards Service Website (via related web link)
There are a range of leaflets available to download on the Trading Standards Website via the related link.
There is also some information available at the Consumer Direct Website at: www.consumerdirect.gov.uk/
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Related LinkHas this FAQ answered your query? Question: Is there a good trader approval scheme on the Island?
Answer: Yes - the Isle of Wight Trading Standards Service operates a scheme called "Buy With Confidence". This is a trade approval scheme whereby businesses are thoroughly vetted by Trading Standards and once approved are recommended to Island residents when they contact us or by visiting the web site via the related link.
If you are a business interested in joining the scheme, you can apply online via the related link. -
Related LinkHas this FAQ answered your query? Question: How old do you have to be to legally buy age-restricted products?
Answer: Tobacco products and cigarette papers - 16+
Alcohol - 18+ (16+ for chocolate liqueurs)
Spray paints - 16+
Knives - 16+
Fireworks - 18+
For further information there is a leaflet that can be downloaded from the Trading Standards web site via the related link. This leaflet gives detailed information on a wide range of age restricted products such as film DVDs and Videos.
If you would like a copy of the leaflet sent to you, please contact us on 01983 823396 -
Related LinkHas this FAQ answered your query? Question: How to I report a business selling to underage children/selling dangerous goods?
Answer: You need to speak to the Trading Standards Service on 01983 823370 to give them as much information as possible so that they may investigate the matter further.
You can also report this online using the form via the related link below. If you require to remain anonymous you can leave the name and address blank by just clicking NEXT at the bottom left of the screen. -
Related LinkHas this FAQ answered your query? Question: I have bought an unsafe product, what should I do?
Answer: The Trading Standards Service treats any report of unsafe goods very seriously. We recommend that you telephone Trading Standards on 01983 823396, leave your contact details, and an officer will return your call as soon as possible to discuss the matter further. -
Related LinkHas this FAQ answered your query? Question: There's a rogue trader operating in my area. What do I do?
Answer: Doorstep trading is closely associated with serious deception and distraction burglary. Contact the Trading Standards Service immediately on 01983 823371 who will give you advice on what to do next.
If you feel threatened in any way, we would also advise you to contact the Police on 999. -
Related LinkHas this FAQ answered your query? Question: I have weighing or measuring equipment that I need checked for accuracy (or calibrated). How can I arrange that?
Answer: Please leave us your details on 01983 823370 and a Weights and Measures Inspector or Trading Standards Officer will contact you within two working days to make the necessary arrangements.
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Related LinkHas this FAQ answered your query? Question: I am a trader and need advice/information from the Trading Standards Service. How can you help?
Answer: If you need advice about a specific business venture or advertisement you can send us a question using the Contact button above. There is a range of general business advice leaflets that can be downloaded from the Trading Standards Institute website via the related link.
Alternatively you may wish to visit us at Jubilee Stores, on the Quay in Newport or telephone our office on 01983 823370. -
Related LinkHas this FAQ answered your query? Question: What are my rights when buying Goods or Services?
Answer: If you have a specific query about a recent purchase or you are planning to buy goods or services you can obtain advice over the telephone from the Citizens' Advice Bureau on 03454 04 05 06.
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Related LinkHas this FAQ answered your query? Question: How do I report a trading standards offence/crime/contravention?
Answer: You are advised to contact the Trading Standards Service on 01983 823370. They will be able to take all the relevant details from you in order to investigate the matter further.
You can also fill in an initial enquiry online using the form via the related link -
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