Council Complaints

Customer Complaint

If you would like to make a complaint against the council or one of its services, please use the form provided below

Keeping you informed

At the Isle of Wight Council we are committed to protecting your data and respecting your privacy. Please read our privacy notice for full details of your rights and our data handling policies.

This form will:

  • Be sent to this service area
  • Be kept for 6 years
  • Your information will be processed for the purpose of your enquiry

Your Details:
Building Name / Number  
Street Name
Town Name
Work Phone:
Mobile Phone:
Preferred Contact Method

Complaint Details:
(max 4000 characters)
How did it affect you?
(max 4000 characters)
What could the Council do to put things right?
(max 4000 characters)
Other Suggestions?
(max 4000 characters)
Get Audio Code


Data Protection Statement
The Council's policy is that all information will be shared amongst relevant officers, your councillor, and relevant other agencies (where the legal framework allows it), in order to resolve your complaint.  No personal information will be passed on to third parties for commercial purposes. The information you provide will be held and processed in accordance with the Data Protection Act 1998. If you do not wish certain information about you to be exchanged in this manner, please tell us immediately.  Please note that if we are unable to share this information amongst relevant parties we may be unable to deal fully with resolving your complaint.