Isle of Wight Council


Frequently Asked Questions for this Service

Question: How do I report a problem with the website?

Answer: Please contact the web team by clicking on the 'Contact' tab and using the send a message to this service form.

If possible please provide a brief description of the problems you are having with the website, the web address to help us locate the problem on, a contact name and a contact email address for yourselves so we can provide feedback. - Related Link

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Question: Does the council use social media?

Answer: Yes, the council runs official pages on Facebook and Twitter. These pages are used to provide updates to the public on council services. The council also runs an official YouTube channel where videos relating to the council and its work can be found.

To find us on Facebook, go to .

To find us on Twitter, go to

To find us on YouTube, go to

Other council services run their own pages. To view a full list, go to

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Question: I completed an application form to apply for a place for my child at school but I cannot access the school application form when I’m logged into myAccount, why is this?

Answer: The forms are provided by the Isle of Wight Council's on-line school admissions site, this is a different online facility to myAccount. To view your submitted school placement forms you will need to click the link provided.

If you wish to apply for a school place, you will need to visit the link provided but you will also need the letter that was sent to you by the school admissions team.

If you need further advice regarding your on-line school place application or about the application process, please telephone the School Admissions and Transport Team on: 01983 823455
You can write to the team at School Admissions and Transport Team, Isle of Wight Council, County Hall, Newport, Isle of Wight, PO30 1UD, email them at Or visit the teams web pages for more information: - Related Link

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Question: I just registered for myAccount but I haven’t received the activation email yet, how long should it take to arrive?

Answer: Activation emails are set to send immediately from our automated registration system. You may experience a short delay because it can take a few minutes to arrive in your email inbox due to the connection/band width speed of your internet service provider.

Please check your Spam/Junk mail folder. The activation email may have been automatically marked as spam or junk by the email system. It is worth checking this folder before contacting us.
If you are signing up on a mobile device such as a smart phone emails may take longer to arrive and you may need to manually sync your device in order to receive the email. Please sync your device to see if the email comes into your mailbox before contacting us. Our contact details can be found in the contact tab.

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Question: I can’t remember the myAccount password, if I phone or email you can you reset it for me?

Answer: No, Isle of Wight Council employees do not have any facility to view or change myAccount passwords. This is because the security rules applied to myAccount only allow the account holder to change the password. These rules have been put in place to protect the user’s identity and information.

Password resets for myAccount can only be done online, by the account holder. As the account holder you will need to go to your myAccount and use the Forgotten Password option. Follow the instructions and then a password reset email will be sent to your (account holder's) email address, with instructions on completing the process. Once the process has been completed you will be able to reset the password.

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Question: I deleted the myAccount activation email before I could follow its instructions, can I get it resent?

Answer: Yes, if the myAccount you signed up for hasn’t been activated, then when you next log in the system will automatically prompt you and give you instructions on how to send another activation email.
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Question: I’ve been told I need to register for myAccount to complete an online form, what is myAccount and how do I register?

Answer: To register for myAccount, please visit the home page of In the top right hand corner there is a button to Register. Click this button and you will be taken to the registration form for a new myAccount. If you already have an account, you can login using the Login button found next to the Register button. For more detailed instructions please the User Guide, which can be found via the link provided.

myAccount is an online facility provided by the Isle of Wight Council for you to create an account where you can save your personal details, access any online forms you are in the process of completing or have submitted to the Isle of Wight Council.

To learn more about myAccount please read our guidance document which can be found via the link provided.
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