Wightcare

Frequently Asked Questions for this Service

Question: Are the Community Alarm units and triggers reliable?

Answer: Yes. Our equipment is made by Tunstall; a foremost manufacturer of this type of equipment. We will often know if it needs attention for any reason before it becomes a problem, and we will visit to check the equipment . We do ask that you press the alarm yourself once a month to make absolutely sure that all is well. - Related Link

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Question: I live with my partner who is disabled. Can they have an alarm trigger too?

Answer: Yes. Multiple triggers can be used with each lifeline.

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Question: I’m afraid that I am inclined to panic. What happens if I press the trigger and then realise there’s no need?

Answer: Don’t be afraid or embarrassed. We won’t be annoyed at all – that way we will know that you’re safe and well and your lifeline is working. - Related Link

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Question: What is the Carers Emergency Alert Card

Answer: This service is free of charge for family carers who worry about what might happen to their loved one if they themselves have an accident.
Details of dependents and the action needed in the event of an emergency are recorded on registration and held (in complete confidentiality) by Wightcare Services. The carer is then issued with a card (credit card size) which carries a unique registration number; Wightcare Service staff can then put the carers instructions into action.

Further information and a registration form are available from Wightcare Services.
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Question: How does the Carers Emergency Alert Card service work?

Answer: A carer registers with the scheme by completing an enrolment form. This form holds information about the carer, their dependent(s) and the action that needs to be taken in the event of an emergency. The carer is then issued with a laminated clip-on card. The registration number and telephone number are linked to records at Wightcare services Call Centre where help can be coordinated to assist the person being cared for while the carer is receiving attention. The only means of identification is the reference number of the card. In an emergency, a call is received by the Wightcare services Operator who responds by carrying out the instructions on the enrolment form. - Related Link

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Question: What happens to my community alarm if there is a power cut?

Answer: Your Community Alarm Unit will send an alert to the Response Centre who will contact you.

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Question: How long will it take for the mobile responders to arrive?

Answer: Every effort is made to dispatch the Mobile Responders to calls as soon as possible however, emergencies will take priority. Mobile Responders are required to adhere to all traffic laws and are not allowed to exceed the speed limit.

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Question: How do Community Alarms work?

Answer: If you already have a telephone, we will in most cases supply and install a Community Alarm, together with a personal pendant. The Community Alarm is simply connected to your telephone to make it much easier to call for help. Pressing either the large red alarm button on the unit or the alarm pendant automatically dials our local 24-hour Response Centre in Newport. When you use the Community Alarm our operator will know who is calling and will usually be able to hear you and talk to you. The operator will assess the call and arrange the most appropriate response.

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Question: What range does the Telecare Alarm work at?

Answer: You will be able to continue your daily routine in and around the house. In the event that the pendant is pressed the Response Centre will know you have pressed it and arrange an appropriate response for you. Even if they cannot hear you, help will be on its way.

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Question: What are Community Alarms?

Answer: For many people the telephone is their only means of contact with friends, relatives or neighbours but in a crisis it can be difficult to locate and dial a number that will bring help. A community alarm unit is both easy to use and keep clean, one press of the alarm trigger activates the Community Alarm unit.
The 24 hour Community Alarm Service can be provided to people who live on their own. The alarms are linked to a 24 hour Response Centre where trained operators are able to answer calls for help. If you are interested in the Community Alarm service and would like further information, or you wish to arrange a demonstration (for free and without obligation) please call Wightcare on 01983 821105





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Question: What call answering service do you offer?

Answer: Wightcare is a 24/7 monitoring and response centre, we have the ability to act as a call answering service for external agencies.



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Question: What is the call answering service out of hours?

Answer: Wightcare are the call answering service for the Isle of Wight Council for emergencies on the Isle of Wight outside of normal working hours.

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Question: How do I apply for a Carers Emergency Alert Card?

Answer: If you would like to apply for a Carers Alert Card please call us on (01983) 821105

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Question: If I am unable to open the door, how will you gain access to my property?

Answer: We will discuss the options in detail with you at the point of installation. A key safe will need to be installed. Wightcare Mobile Reposonders can help with this. Key Safes are currently arranged through Age UK who you will pay direct for the Key Safe service. For further information please telephone us on 01983 821105. - Related Link

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Question: How do I use the Carers Emergency Alert Card?

Answer: Always carry the card with you. It is important that this identification is found quickly. If possible, clip it to your coat, wallet or handbag. - Related Link

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Question: I really think I need your service. How do I contact you?

Answer: Just give us a call on 01983 821105 or ask a friend or relative to do so, and we will arrange for one of our Mobile Responders to visit you, show you the equipment and tell you more about our service. - Related Link

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Question: Are Telecare Alarm units and triggers reliable?

Answer: Yes. Our equipment is made by Tunstall; a foremost manufacturer of this type of equipment. If the equipment is not working effectively it will send an alert through to the Response Centre and they will arrange for a member of the Mobile Response team to come and check it that day. The Mobile Response team also undertake periodic visits to maintain the equipment and update any information to ensure the equipment provided is meeting your needs.

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Question: How long will it take to install my Community Alarm/Telecare?

Answer: We aim to install equipment between 24 - 48 hours at a time that is convienent to you. More complex Telecare may take longer if it requires a special order or hard wiring by an engineer.

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Question: What happens if there is a problem with my landline provider service?

Answer: You will need to contact your landline provider as your Community Alarm will not be effective. If the line is not working then the response centre will not recieve an alert.

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Question: What is Telecare?

Answer: Telecare is the term used to describe the Community Alarm and additional sesnors that can be installed in your home to offer a flexible range of support depending on your needs and enables you to remain safe and secure in your own home. For more information on Telecare please refer to the Telecare tab.
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Question: How often should I test my Community Alarm?

Answer: We do ask that you press your alarm unit and button once a month to make absolutely sure that all is well.

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