Supporting People

Frequently Asked Questions for this Service

Question: What is meant by 'housing-related' support?

Answer: Housing-related support includes support in seeking accommodation due to homelessness, support in relation to living in inadequate accommodation, support in relation to rent/ mortgage arrears and/or support in relation to a Notice to Quit / Possession Order.

It also includes support in relation to managing finances, budgeting and paying bills, managing debt, support with welfare benefits, support in relation to contact with external services (to avoid future homelessness), support in seeking alternative accommodation due to current circumstances, support in relation to participating in training, education and work, support to engage with mental health services, support to engage with drug and/or alcohol, treatment services and support regarding the safety and security of your home i.e. neighbour issues, anti-social behaviour and property issues. - Related Link

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Question: What is not housing related support?

Answer: Supporting People is now known as Homeless Intervention and Support and it does not provide every kind of help that may be needed in the home. Adult Social Care has responsibility for personal care services such as giving help with getting into bed and getting up in the morning, providing meals on wheels etc.

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Question: How long can Homeless Intervention and Community Support services be provided for? (this was formerly Supporting People)

Answer: Most community based support services are short term and aim to prevent homelessness and sustain independent living. - Related Link

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Question: Is housing provided with Homeless and Intervention services (formerly Supporting People)?

Answer: This depends on your individual needs and what services are available. We offer community support under the Homeless Intervention and Support programme (formerly Supporting People).
There is a homeless families pathway, where accommodation is provided through Southern Housing Group for families and to access this pathway families must approach housing services first. For mothers and pregnant woman aged 16-25 and their infants, who are experiencing homelessness there is The Lodge provided by the YMCA.
There is also a new single homeless pathway where accommodation is provided for individuals that are known to be at risk of homeless or homeless. All individuals will need to be registered with the local authority housing department as at risk of homeless or homeless (Duty to Refer). Referrals are completed by accredited referring agencies.
Individuals not known to referring agencies can contact the local authority homeless prevention team


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Question: What was Supporting People?

Answer: Supporting People has now developed into a services known as The Homeless Intervention and Support services; these support vulnerable people to prevent homelessness and sustain independent living.
In the community organisations provide a support worker who will help with claiming benefits, avoiding eviction, budgeting and dealing with neighbour disputes.
The YMCA provides an accommodation-based facility which is for single mothers and pregnant woman aged 16-25 and their infants, who are experiencing homelessness.
Various organisations provide supported accommodation on a pathway for single people experiencing homelessness offering a range of support and accommodation options.
Southern Housing Group provides support and accommodation for families.
The Homeless Intervention and Support team have the job of checking the organisations that provide support on the Island. They manage the provider's contracts, control the funding and pay them and collect information for the government about the programme. - Related Link

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Question: What can I do if I want to complain about a service who provide housing related support?

Answer: Firstly you should speak to your support worker to try and sort out the problem. If that does not work or you do not feel able to talk to them about it you should contact the support provider. The provider should have given you a copy of their complaints procedure. If you need to take further action you should contact the Homeless Intervention Team on Supporting.People@iow.gov.uk


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Question: How much does a Supporting People service cost?

Answer: Supporting People is now known as Housing Intervention and Support. Housing related support services are free of charge.

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Question: How would I access community support for preventing homelessness?

Answer: Referrals can be made by health, probation and social services. If you think you need housing related support you should talk to your care manager, social worker, mental health worker, probation officer or housing officer and they will carry out a referral. If you have not got a professional working with you, you will have to contact the Homeless Intervention Team to enquire about having a referral completed. If you are eligible for a service, your details will be sent to a provider and they will contact you to discuss what they can offer you. - Related Link

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Question: What is the single supported accommodation pathway?

Answer: A new single supported accommodation pathway was launched on the 1st November 2020 that targets single people experiencing homelessness and offer a wide range of support and accommodation options. The partnerships that make up the pathway consists of The Salvation Army, Southern Housing Group, Sovereign Housing Association and Two Saints, the council aims to Plot 'housing pathways' to get rough sleepers and young people at risk of homelessness into a place they can call home. All individuals will need to be registered with the local authority housing department as at risk of homeless or homeless (Duty to Refer). To carry this out phone: 01983 823040 or email: housing@iow.gov.uk
A Single Homeless Pathway Referral will then need completing with the person, choosing the most appropriate pathway service and sent to HomelessIntervention@iow.gov.uk for consideration.


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Question: Who could Supporting People help? What is new?

Answer: Supporting People is now known as Homeless Intervention and Support and can help those individuals who are homeless or at risk of homelessness, by referring them to service to get a support worker in the community. There is also a single supported accommodation pathway which offers a range of support and accommodation options to homeless individuals. Homeless families can access tailored support and accommodation island-wide which is provided by Southern Housing Group. The YMCA provides an accommodation-based facility in Shanklin, known as The Lodge, which works with single mothers and pregnant woman aged 16-25 and their infants, who are experiencing homelessness.



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