Isle of Wight Council

Environmental Health

Service Standards

Environmental Health work is carried out by suitably qualified and experienced officers only. All officers have either obtained recognised qualifications or are working towards them. 

We aim to:

  • Respond within 3 working days to requests for service, notifications of reportable H&S incidents and infectious diseases.
  • Respond to consultations within 10 working days.
  • Resolve complaints or investigations within 8 weeks of receipt.
  • Produce correspondence following inspections or investigations or in response to communications to ourselves within 10 working days.
  • Ensure that all complainants details are, unless otherwise agreed, kept confidential.
  • Advise you of the outcome of our investigation and any action taken.
  • Provide help and advice.