Inquest feedback

Share your feedback

You can share your feedback to help us improve our coroners services and to highlight what things we are doing right.

Your feedback can

  • be positive, negative, or neutral
  • be about your experience with our services
  • tell us if we’ve got things right and if you are happy with our services and staff
  • suggest how we could do things differently to help us improve.

Your comments and compliments are just as important as making a complaint.

Email: coroners@iow.gov.uk

What to do when things go wrong

When things go wrong, we will

  • listen to you and treat you with respect. We ask that you do the same for our staff
  • treat you fairly
  • keep you involved in the process
  • be open and honest

We aim to put things right as soon as possible.

If you make a complaint you

  • will not suffer any penalty or discrimination as a result
  • will have your complaint acknowledged and investigated
  • will receive a reasoned and honest response
  • can expect us to try to understand things from your point of view.

Making a complaint

We aim to ensure that the Coroner’s Service is accessible, helpful, and that it provides a high-quality service.  But if things go wrong, we aim to put them right quickly. However should you need to you can complain to the coroner and the Isle of Wight Council for service-related issues, or the Judicial Conduct Investigations Office (JCIO) for a coroner's personal misconduct.

We want to improve the quality of our services. We encourage you to tell us your view or give us feedback. Feedback can be positive, negative or neutral.

A complaint can cover any concerns you have. It can be about our service or a member of staff that have not met the standard you would expect.

Complaints about service or conduct

Contact the coroner or the local authority

For concerns about the way an investigation was handled, you can write to the Isle of Wight Council as the local authority that funds the service.

You can make your complaint heard by:
•    completing and send the ‘Make a Complaint’ online form

You can also

  • send an email to coroners@iow.gov.uk
  • make a face-to-face appointment by contacting the Coroners Service directly
  • write a complaint letter.

Your complaint should include:

  • your contact details, including your full name, address, phone number, and email address
  • tell us what has happened, giving dates, events and who was involved 
  • tell us your suggestion of how we can put things right
  • any supporting information, including documentation.

What happens next?

We will acknowledge receipt of your complaint within three working days and aim to send a full response within 25 working days from the agreement of your statement of complaint.

Contact information

If you have any questions, or would like further information or reading references  do ask the coroner’s office.

By post:

Isle of Wight Coroners Service, Seaclose Offices, Fairlee Road, Newport, Isle of Wight PO30 2QS

Call: 01982 823010

Email: coroners@iow.gov.uk

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