Privacy Notice, Revenues, Benefits and Blue Badge

Revenues, Benefits and Blue Badge

We are committed to keeping your personal information safe, processing it under our duties under the General Data Protection Regulation.

We will keep your information accurate and up to date and we will not keep your information longer than necessary. The Isle of Wight Council is the data controller for all personal information that it processes.

You can contact our Data Protection Officer by emailing dpo@iow.gov.uk.

Or write to Data Protection Officer, County Hall, High Street, Newport, IW PO30 1UD.

This notice explains how Revenues and Benefits, and Blue Badge use your personal information and the ways we protect your privacy. This notice applies to all personal data collected for or on behalf of us.

Purpose of processing and legal basis

The lawful basis for collecting or processing your personal information is:

for the billing, collection, and enforcement of local taxation (Council Tax and Business Rates)
to administer the Housing Benefit and Local Council Tax Support Scheme payable to people on a low income
to administer the Business Improvement District Levy (BIDS)
to administer Blue Badge applications

How we use your information

To enable us to carry out our functions, it is necessary for us to collect or process your personal information. This includes your details of what is collected e.g. contact details, financial information, etc.

Who we share your information with

We will or may share your information with our following services:

Isle of Wight Council Services

Council Tax
Housing Benefit & Local Council Tax Support
Business Rates
Blue Badge
Legal Services
Electoral Registration
Adult Services
Shared Lives
Leaving Care Team
Housing
Customer Accounts
Children Services

Public sector agencies

Local Government
Office of National Statistics
Other Local Authorities
Valuation Office Agency

We are required by law to protect the public funds we administer, sharing information provided with other bodies responsible for auditing or administering public funds. We take part in the Cabinet Office’s National Fraud Initiative. This is a data matching exercise to assist in the prevention and detection of fraud. We are required to provide sets of data to the Minister for the Cabinet Office for matching.

We will or may share your information with the following external organisations:

External Organisations

Mountbatten Isle of Wight
Blind Society
NHS Cancer Specialists
NRS Healthcare
Bristow & Sutor Enforcement Services Rundles & Co Ltd Enforcement Services
Experian
Registered Social Landlords - we may share details with the relevant Housing Association
Department of Works & Pensions (DWP) – the DWP sometimes needs information about people other than the person who has applied for benefit or service to work out what that person is entitled to. For example, where a person makes a claim for Universal Credit, they need information about other people who live in the same household such as non-dependants, to work out how much the person will be paid Business Improvement District Levy.

Retention period or criteria used to determine the retention period

We will keep your personal information only for as long as it is needed for the purpose for which it was collected. Further details can be found by contacting Revenues and Benefits.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please note not all of these rights apply to all processing.

You have the following rights:

The right to be informed – you have a right to be told how the council use your personal data.
The right of access – you have the right to request a copy of the information that we hold about you.
The right to rectification – you have a right to ask us to correct information we hold about you if it is wrong
The right to erasure (right to be forgotten) – in certain circumstances you can ask for the data we hold about you to be erased from our records
The right to restrict processing – where certain conditions apply you have a right to restrict the processing
The right to data portability – you have the right to have the data we hold about you transferred to another organisation
The right to object – in certain circumstanced you have the right to object to your personal data being used.
Rights of automated decision making and profiling – you have the right for any decision made on you which is made by a computer to be reviewed by a human being, and you can object to the Council profiling your behaviours and characteristics.

Some of the rights are complex, and there are circumstances where your rights will not apply. For example, the right to erasure will not apply if your personal data is required to comply with a legal obligation. We recommend you read the guidance notes from the Information Commissioners Office.

Queries and Complaints

If you would like further information about this privacy notice or have a complaint about the processing of your personal data, please contact us by email to dpo@iow.gov.uk or in writing to Data Protection Officer, County Hall, High Street, Newport, IW PO30 1UD.

If you remain dissatisfied following an internal complaint, you can lodge a complaint on the Information Commissioner website.

The Council’s overarching privacy notice can be accessed in our Privacy section.