Consumer Advice service

The Trading Standards Service is no longer able to provide advice on civil issues

Trading Standards Service investigate criminal issues we no longer provide advice on civil issues. Citizens Advice helpline provides consumer advice (civil issues). Consumer Advice is available from the Citizens Advice Helpline, call the free helpline 0808 223 1133.

Consumer Advice is also available at Consumer - Citizens Advice website. They offer practical advice on all kinds of consumer issues from problems with cars to faulty household appliances. 

What happens after your enquiry has been sent us 

If a case is referred to us from Citizens Advice it will be used as intelligence and the information  will be recorded.

We will use the information from Citizens Advice to decide if we’ll investigate. We’ll only contact you if we need more information.

We look at many issues to help us to decide which cases we investigate, considering:

  • the vulnerability of the victim(s)
  • the amount of money involved
  • number of customers or businesses affected
  • along with whether we can get enough evidence to use in court and whether it is in the public interest.

This will all be done in line with our downloadable Regulatory and Community Safety Services Enforcement Policy (Microsoft Word Format, 13 pages, 220KB)

Get more help with your consumer problem 

 If a business isn’t helping you fix something that went wrong, you could: 

Find out more about how to fix your consumer problem. 

For more help understanding your rights as a consumer check out Martin Lewis Money Saving Expert  - moneysavingexpert.com

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