Energy and Water Supply

Shiny emerald green kettle placed on gas cooker hob with steam coming out of spout

 Citizens Advice Bureau (CAB) offer practical advice on all kinds of consumer issues. You can find out how to

  • pay or challenge your bills
  • how to switch energy supplier
  • what to do if your power or water goes off

Citizens Advice Bureau (CAB) website: www.citizensadvice.org.uk

You can also access their advice by calling their free Consumer Advice Helpline 0808 223 1133. Which is open Monday to Friday 9:00am to 5:00pm 

Compare prices for gas or electricity

It's important to think about how much you will pay for your energy when choosing a gas or electricity supplier. There are online tools available to help you compare. Firstly, find out how much you currently pay for the amount of energy you use. Then decide what tariff you want.

Either contact the suppliers directly for their best rates. Or use an internet price comparison website that is accredited by the Ofgem Confidence Code. The Ofgem Confidence Code confirms the information on the price comparison website is independent, accurate and up-to-date.

In this section