Service Manager - Housing
Transforming lives and fostering independence through innovative housing solutions.
Salary: Grade 15 £64,836.00 to £69,872.00 per annum
Relocation allowance of up to £8,000 (subject to criteria)
Helping individuals and families find stability and comfort in their own homes is at the heart of what we do.
As our Service Manager for Housing, you will do more than oversee housing services — you will transform lives, foster independence, and make a lasting impact.
By adopting a person-centred approach, you will lead a transformation programme for housing, ensuring responsive, effective, and safe housing services that meet needs.
This is your chance to join our ambitious team to take on a pivotal strategic role and make a real difference by shaping housing delivery on the Island.
For full details of the skills, experience, qualifications and knowledge required for this position read the Job Summary
We need a dynamic, innovative and effective leader for this crucial role, to lead, develop and operationally manage the Homelessness and Housing Renewal teams.
You will need:
- a degree in housing related area (or equivalent qualification)
- detailed knowledge of housing issues, national guidance and statutory requirements
- substantial experience of working in complex and sensitive situations, in a calm and proactive manner
- extensive understanding of homelessness and/or housing renewal
- experience of change management and enhancing organisational performance
- previous strategic experience of managing and delivering services, ideally within a multi-agency setting
- the skill to ensure policies and procedures are compliant, to deliver consistent and lawful application of policy into service delivery
To excel in this role, you must have strong interpersonal skills and the ability to build lasting relationships with colleagues, partners, and customers at all levels.
You will actively participate in Leadership Group meetings, contributing fully to corporate leadership, departmental management, and the broader Council.
Leadership and oversight
Be part of the senior team and drive positive change. You'll play a fundamental part in shaping services and making decisions that truly count. You will be given the opportunity to lead and inspire your team to deliver exceptional housing services for the local community.
Positive impact
Every day, you will see the difference your work makes through supporting vulnerable residents and improving housing standards. With your ability to think strategically and act with empathy, you will join a team whose driving purpose is to create a brighter future for those who draw on our service.
Supportive environment
You will join a team that values collaboration, innovation, and your professional growth. We will provide all the tools and guidance you need to excel.
Join #TeamIWC and you'll receive our staff benefits package, including
- annual leave entitlement of 32 days per annum plus public holidays
- Local Government Pension scheme
- discounted Solent ferry travel
- island bus network discount
- cycle to work scheme
- staff parking permit scheme
- discounted island sports and leisure gym membership
- national and local discounts and benefits schemes
- relocation scheme of up to £8,000
- or travel allowance may be available if commuting from the mainland
How to apply
Ensure you have read the job summary for this post fully prior to application.
- download and read the Service Manager Housing job summary
For more information or an informal discussion, contact Dawn Lang at 01983 821000 extension 6187
- closing date: applications will close at 12noon on Friday 23 May 2025
- in-person interviews are scheduled to be held on the Isle of Wight on Friday 30 May 2025
Become a part of Team IWC, join our Housing Management workforce, apply now!
We are a Disability Confident Employer.
Along with several commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled within your covering statement, you will be offered an opportunity for an interview.
Let us know of any reasonable adjustments that you may require to ensure you are comfortable and able to fully participate in the process from application to interview.
