Senior ICT Applications Support and Training Officer

37 hours per week

An opportunity has arisen to join the ICT Applications Support and Training team. As the Senior ICT Applications Support and Training Officer, you will be part of a hardworking, busy team supporting all departments across the council.  You will help to provide a high-quality applications support and training service within the ICT Operations department ensuring all customer requests, incidents and problems are captured and progressed swiftly to deliver robust, reliable and cost-effective ICT which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA’s).

Your work will be varied but the essential skills and experience required for the role includes, but is not limited to, the monitoring, support and triage of customer requests, escalation of complex issues to provide a timely resolution, ensuring data integrity of business applications, assisting in testing across all environments, supporting the team lead and deputising in their absence, line management of officers within the team, creating training materials and delivering this via face to face and virtual sessions.

Practical hands-on skills and knowledge in corporate applications such as Paris, ICS, Swift, Mosaic, SharePoint, and SAP would be advantageous and previous experience of delivering training, working to best practice, striving for continuous service improvement, and a logical approach to problem solving with a minimum of 3 years’ experience of implementing high quality, customer focused ICT services within an ITIL environment are essential.

This is a challenging but highly rewarding role that would suit a motivated, committed and disciplined individual who will become fully integrated into the current team.  You will need to demonstrate a proactive approach, the ability to prioritise workloads, excellent communication skills, attention to detail and the ability to take ownership.

… And by joining us at #Team IWC you will benefit from a range of benefits.

For further information or an informal discussion, please contact Jon Bland at 01983 814672 or email Jon.Bland@iow.gov.uk

Join #TeamIWC and you'll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!
• Local Government pension scheme
• Discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Staff parking permit scheme
• Discounted island sports & leisure gym membership
• National and local discounts & benefits schemes
• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
• Travel allowance may be available if commuting from the mainland (subject to criteria)

Find out more about working for the Isle of Wight Council and living on the Island.

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce, and we provide flexible working options (where appropriate) to support the different needs of our employees.

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.

The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a Disability Confident Employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email callcentre@iow.gov.uk  Only applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.