Receptionist / Administrative Assistant
37 hours per week
The Isle of Wight Register Office is looking for a full-time Receptionist / Administrative Assistant to join our busy team. You’ll be the first point of contact when people contact our service and will be expected to demonstrate a caring and professional working practice.
No two days are the same in this service and the work is exceptionally rewarding. Our team handles a wide range of enquiries from members of the public covering major life events such as births, deaths, and marriages so you will need to have empathy and sensitivity in all aspects of the job. It’s vital that our team can adapt to the needs of everyone using our service, ensuring everyone feels looked after and supported during these important events in their lives.
As an integral part of this small and friendly team, you’ll demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
If you are great at communicating face to face, with an excellent phone manner and sound ICT skills (diary management and email will be a large focus of the role) then we would love to hear from you.
You will need to:
- Have a keen eye for detail
- Be highly organised
- Have the ability to work calmly under pressure
- Have the ability to prioritise your own workload
We are keen to see applicants from a wide range of backgrounds and experience, please ensure when you complete the application form, to make use of the ‘additional information’ section so we can see a clear snapshot of your skills.
For further information or an informal discussion, please contact Lois Smith at Lois.Smith@iow.gov.uk or phone 01983 821000Join #TeamIWC and you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
- Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
- Travel allowance may be available if commuting from the mainland (subject to criteria)
Find out more about working for the Isle of Wight Council and living on the Island.
The Isle of Wight Council currently does not have a license to sponsor overseas workers.
The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce, and we provide flexible working options (where appropriate) to support the different needs of our employees.
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.
The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a Disability Confident Employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.
If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email callcentre@iow.gov.uk Only applications submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.