ICT Desktop Support

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Job SummaryTerms and Conditions
ICT Desktop Support Officer, Ref: 45003080

Seaclose Offices, Fairlee Road, Newport, PO30 2QS

Grade 8 £24,319 to £27,041

Contact: Please view information pack and complete your job application online at www.iwight.com/jobvacancies Telephone 01983 823134 or email callcentre@iow.gov.uk if you need further information about applying. Please note only applications completed and submitted online by the closing date will be accepted.

Vacancy Reference: 45003080

Closing Date: 26/11/2020

A vacancy has arisen in the ICT Desktop Support team. As an ICT Desktop Support Officer (Service Desk and 2nd Line) you will be a member of a hardworking, busy team supporting all departments across the council. You will help provide a high quality desktop support service within the ICT Operations department ensuring all service requests, incidents, problems and projects are captured and progressed swiftly in such a way to deliver robust, reliable and cost effective ICT which meets customer needs and expectations as agreed in all corporate Service Level Agreements (SLA’s).


Your work will be varied but the essential skills and experience required for the role includes, but is not limited to, the configuration and management of Windows based PC’s, Laptops, Tablets and Thin Clients and enterprise levels of desktop software such as Microsoft Office and Teams. Knowledge and experience of desktop peripheral devices, device imaging, MFD’s and service management tools such as Ivanti would be advantageous.


Practical knowledge of desktop hardware and software, a systematic, logical approach to problem solving and a minimum of 3 years’ experience of implementing high quality, customer focused desktop support services are essential. This is a challenging but highly rewarding role that would suit a highly motivated, committed and versatile individual who will become fully integrated into the current team. You will be experienced working on multiple projects at the same time whilst helping colleagues resolve incidents, problems and investigate events. As a systematic, disciplined and analytical problem solver, you will demonstrate a proactive approach, the ability to prioritise your workload within demanding schedules, excellent communication skills and the ability to take ownership.

For an informal discussion please contact Jon Bland on 01983 814672 or jon.bland@iow.gov.uk


Find out more about working for the Isle of Wight Council and living on the Island here.

This council and its schools recruit according to the council’s Safer Recruitment policy and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.

The Isle of Wight Council protects its employees from discrimination, we actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.  The Isle of Wight Council is an equal opportunities employer and is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

In addition to the above, the Isle of Wight Council is a Disability Confident Employer. This means that providing an individual meets the basic essential requirements of the advertised role and have declared themselves as disabled, they will be offered an opportunity for an interview within the council.

In the interests of efficiency and economy, no further communication will be sent to you unless you reach the final shortlist. This means that if you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion.