ICT Desktop Support Officer, Ref: 45003080
Seaclose Offices, Fairlee Road, Newport, PO30 2QS
Grade 8 £24,319 to £27,041
Contact: Please view information pack and complete your job application online at www.iwight.com/jobvacancies Telephone 01983 823134 or email email@example.com if you need further information about applying. Please note only applications completed and submitted online by the closing date will be accepted.
Vacancy Reference: 45003080
Closing Date: 26/11/2020
A vacancy has arisen in the ICT Desktop
Support team. As an ICT Desktop Support Officer (Service Desk and 2nd
Line) you will be a member of a hardworking, busy team supporting all
departments across the council. You will help provide a high quality desktop
support service within the ICT Operations department ensuring all service
requests, incidents, problems and projects are captured and progressed swiftly
in such a way to deliver robust, reliable and cost effective ICT which meets
customer needs and expectations as agreed in all corporate Service Level
Your work will be varied but the
essential skills and experience required for the role includes, but is not
limited to, the configuration and management of Windows based PC’s, Laptops,
Tablets and Thin Clients and enterprise levels of desktop software such as
Microsoft Office and Teams. Knowledge and experience of desktop peripheral
devices, device imaging, MFD’s and service management tools such as Ivanti
would be advantageous.
Practical knowledge of desktop hardware
and software, a systematic, logical approach to problem solving and a minimum
of 3 years’ experience of implementing high quality, customer focused desktop
support services are essential. This is a challenging but highly rewarding role
that would suit a highly motivated, committed and versatile individual who will
become fully integrated into the current team. You will be experienced working
on multiple projects at the same time whilst helping colleagues resolve
incidents, problems and investigate events. As a systematic, disciplined and
analytical problem solver, you will demonstrate a proactive approach, the ability
to prioritise your workload within demanding schedules, excellent communication
skills and the ability to take ownership.
For an informal discussion please
contact Jon Bland on 01983 814672 or firstname.lastname@example.org
out more about working for the Isle of Wight Council and living on the Island here.
council and its schools recruit according to the council’s Safer Recruitment
policy and are committed to safeguarding and promoting the welfare of children
and young people and expect all staff and volunteers to share in this
The Isle of Wight Council protects its
employees from discrimination, we actively promote the diversity of our
workforce and we provide flexible working options (where appropriate) to
support the different needs of our employees.
The Isle of Wight Council is an equal opportunities employer and is
proud to encourage applications from all cultures, backgrounds and abilities to
better reflect the diversity within our local community.
In addition to the above, the Isle of
Wight Council is a Disability Confident Employer. This means that providing an
individual meets the basic essential requirements of the advertised role and
have declared themselves as disabled, they will be offered an opportunity for
an interview within the council.
interests of efficiency and economy, no further communication will be sent to
you unless you reach the final shortlist. This means that if you do not hear
from the recruiting manager within three weeks of the closing date, we regret
that your application will not have been successful on this occasion.