Application Support Team

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Job SummaryTerms and Conditions
Desktop Support Officer (Applications & Training), ref: 50065703

Seaclose Offices, Fairlee Road, Newport, PO30 2QS

Grade 8 £24,319 to £27,041

Contact: Please view information pack and complete your job application online at Telephone 01983 823134 or email if you need further information about applying. Please note only applications completed and submitted online by the closing date will be accepted.

Vacancy Reference: 50065703

Closing Date: 04/12/2020

Hours: 37 hours per week          

Contract Type: Fixed term for 17 months


The Isle of Wight Council in partnership with Hampshire County Council are now embarking upon a two-year programme to replace its current Children’s social care case management system. The new system will underpin new ways of working and the future success of the service.

An exciting opportunity has arisen in the Desktop Support Team to help deliver the new Childrens Services IT system. We are looking to recruit a skilled, enthusiastic and self-motivated professional into the role of a Desktop Support Officer for Applications and Training. This challenging yet rewarding role will support our Childrens Services staff with the implementation of their new Mosaic IT system.

As an Applications and Training Desktop Support Officer your role within the project will involve, but not limited to, the testing of the new system, support and troubleshooting together with the creation and delivery of the training programme for end users. You will also be responsible for delivering classroom-style training courses (either face to face or online), producing system documentation and providing information and advice to support the project on all relevant matters affecting the use of the new system for end users. We are looking for someone who has good verbal and written communication skills with the ability to explain complex application processes to customers in a non-complex and non-technical manner as part of the delivery of formal training courses.

For an informal discussion please contact Jeannette Crawford on 01983 821000 ext 6689 or

Find out more about working for the Isle of Wight Council and living on the Island here.

This council and its schools recruit according to the council’s Safer Recruitment policy and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.

The Isle of Wight Council protects its employees from discrimination, we actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.  The Isle of Wight Council is an equal opportunities employer and is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

In addition to the above, the Isle of Wight Council is a Disability Confident Employer. This means that providing an individual meets the basic essential requirements of the advertised role and have declared themselves as disabled, they will be offered an opportunity for an interview within the council.

In the interests of efficiency and economy, no further communication will be sent to you unless you reach the final shortlist. This means that if you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion.