Direct Payments Team

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Job SummaryTerms & Conditions
Direct Payment Support Service Officer Ref: 50065895

County Hall/Agile working

Grade 5, £10,046.00 to £10,246.50

Vacancy Reference: 50065895

Closing Date: 01/03/2021

Hours: 18.5 hours per week 
Contract Type: Permanent


We are seeking a Direct Payment Support Service Account Officer to provide the effective delivery of a Direct Payment Account Management Service for individuals in receipt of a Direct Payment.  This is an exciting new role with an opportunity for the applicant to develop and redesign processes and procedures.

We are therefore looking for an enthusiastic and proactive individual possessing excellent administrative skills and experience working in a busy office environment.  The post holder must have the ability to work to strict deadlines by ensuring timely payments are made for services provided to individuals in receipt of a Direct Payment and be responsible for effectively answering queries and issues raised by individuals, their representatives and external service providers.  

You must possess excellent communication skills, have the ability to prioritise a busy workload under pressure and be able to use a variety of different operating systems such as Microsoft Office and Paris.                                                                                                                                                                                                                                                       
For further information or an informal discussion please contact Daniel Philbrick on the following number, 01983 821000 ext 8832.                                                                                  
For further information or an informal discussion please contact Daniel Philbrick on: 821000 Ext 8832.

Find out more about working for the Isle of Wight Council and living on the island here

The Isle of Wight Council protects its employees from discrimination, we actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.

The Isle of Wight Council is an equal opportunities employer and is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

This council and its schools recruit according to the council's Safer Recruitment policy and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.

In addition to the above, the Isle of Wight Council is a Disability Confident Employer. This means that providing an individual meets the basic essential requirements of the advertised role and have declared themselves as disabled, they will be offered an opportunity for an interview within the council.

Please view information pack and complete your job application online, telephone 01983 823134 or email callcentre@iow.gov.uk if you need further information about applying. Please note only applications completed and submitted online by the closing date will be accepted.

In the interests of efficiency and economy, no further communication will be sent to you unless you reach the final shortlist. This means that if you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion.

Closing Date : 28 February 2021