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Customer Adviser, Ref: 45003984
Contact Centre, Westridge Centre, Brading Road, Ryde
Grade 3 to 5 being £18,933 to £20,493 per annum
Contact: Telephone 01983 823134 or email email@example.com if you need further information about applying. Please note only applications completed and submitted online by the closing date will be accepted.
Vacancy Reference: 45003984
Closing Date: 10/05/2021
Hours: 37 per week
Contract Type: Permanent
The Contact Centre is
currently seeking a Customer Advisor to join their busy team. A cheerful personality and an ability to work
as part of a team is essential in this environment as well as being able to
remain calm at all times, especially when working under pressure. You should be
performance driven and willing to learn. You will be responsible for resolving
a variety of enquiries at the first point of contact across a range of access
channels including phone, email, social media and working face to face at our
The successful candidate
must be able to demonstrate a passion for excellent customer service along with
good communication, telephony, and IT skills. A minimum of 4 GCSE’s or
equivalent are a must and whilst not essential customer service experience,
literacy skills and knowledge of the Council’s CRM system would be desirable.
Like many roles currently, this role does involve working from home due to the
COVID -19 situation, but the successful candidate must also be prepared to be
office based as and when required.
information or an informal discussion please contact Cate Sheen on 01983 821000.
Find out more about
working for the Isle of Wight Council and living on the Island here.
This council and its
schools recruit according to the council’s Safer Recruitment policy and are
committed to safeguarding and promoting the welfare of children and young
people and expect all staff and volunteers to share in this commitment.
The Isle of Wight Council
protects its employees from discrimination, we actively promote the diversity of
our workforce and we provide flexible working options (where appropriate) to
support the different needs of our employees.
The Isle of Wight Council is an equal opportunities employer and is
proud to encourage applications from all cultures, backgrounds and abilities to
better reflect the diversity within our local community.
In addition to the above,
the Isle of Wight Council is a Disability Confident Employer. This means that
providing an individual meets the basic essential requirements of the advertised
role and have declared themselves as disabled, they will be offered an
opportunity for an interview within the council.
In the interests of
efficiency and economy, no further communication will be sent to you unless you
reach the final shortlist. This means that if you do not hear from the
recruiting manager within three weeks of the closing date, we regret that your
application will not have been successful on this occasion.