Contact Centre

How to Apply
Option 1

An online application form is available for this vacancy: Online Application You are strongly advised to print these Guidance Notes before completing an Online Application form: Guidance Notes

Option 2

A downloadable application form is not available for this vacancy.

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Job DescriptionPerson SpecificationTerms and Conditions
Customer Adviser, Ref: 45003984

Contact Centre, Westridge Centre, Brading Road, Ryde

Grade 3 to 5 being £18,933 to £20,493 per annum

Contact: Telephone 01983 823134 or email if you need further information about applying. Please note only applications completed and submitted online by the closing date will be accepted.

Vacancy Reference: 45003984

Closing Date: 10/05/2021

Hours: 37 per week

Contract Type: Permanent


The Contact Centre is currently seeking a Customer Advisor to join their busy team.  A cheerful personality and an ability to work as part of a team is essential in this environment as well as being able to remain calm at all times, especially when working under pressure. You should be performance driven and willing to learn. You will be responsible for resolving a variety of enquiries at the first point of contact across a range of access channels including phone, email, social media and working face to face at our help centres.


The successful candidate must be able to demonstrate a passion for excellent customer service along with good communication, telephony, and IT skills. A minimum of 4 GCSE’s or equivalent are a must and whilst not essential customer service experience, literacy skills and knowledge of the Council’s CRM system would be desirable. Like many roles currently, this role does involve working from home due to the COVID -19 situation, but the successful candidate must also be prepared to be office based as and when required.              


For further information or an informal discussion please contact Cate Sheen on 01983 821000.


Find out more about working for the Isle of Wight Council and living on the Island here.


This council and its schools recruit according to the council’s Safer Recruitment policy and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.


The Isle of Wight Council protects its employees from discrimination, we actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.  The Isle of Wight Council is an equal opportunities employer and is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.


In addition to the above, the Isle of Wight Council is a Disability Confident Employer. This means that providing an individual meets the basic essential requirements of the advertised role and have declared themselves as disabled, they will be offered an opportunity for an interview within the council.


In the interests of efficiency and economy, no further communication will be sent to you unless you reach the final shortlist. This means that if you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion.