Contact Centre

How to Apply
Option 1

An online application form is available for this vacancy: Online Application You are strongly advised to print these Guidance Notes before completing an Online Application form: Guidance Notes

Option 2

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Job SummaryTerms and Conditions
Customer Adviser Apprentice, Ref: 50038961

Contact Centre, Business Centre, Westridge, Brading Road, Ryde, PO33 1QS

National Living Wage / National Minimum Wage

Contact: Telephone 01983 823134 or email if you need further information about applying. Please note only applications completed and submitted online by the closing date will be accepted.

Vacancy Reference: 50038961

Hours: 37 Hours per week     

Contract: Minimum 12-month Fixed term Contract until completion of NVQ qualification


The Contact Centre is looking to recruit an apprentice to join their busy team.  You will be responsible for resolving a variety of enquiries at the first point of contact across a range of access channels including phone, face to face and email. You will need to be self-motivated with good communication skills and the ability to problem solve.   You must be able to will work as part of a team as well as demonstrating flexibility in your approach to learning new skills.


The successful candidates will work under the supervision of an experienced team, gaining knowledge and skills in customer service and call handling.  During your employment you will receive on the job training to undertake the tasks of the Contact Centre and you will complete an NVQ in customer service level 2. You will be working on a computer so IT skills are important.


For further information or an informal discussion please contact Cate Sheen, on 821000.


Find out more about working for the Isle of Wight Council and living on the Island here.


The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.

The Isle of Wight Council is an equal opportunities employer, who is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. In addition to this, we are also a
Disability Confident Employer. Along with a number of other areas of commitments, this means that providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.


We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. If unsuccessful, we actively encourage you to revisit our job pages and apply to alternate posts that may be suitable