Paid for waste services

Collection Plus (£69.00) 

The Collection Plus service allows you to have your domestic wheeled bins or reusable sacks collected from an agreed point on your property. This could be the side of your house, instead of being required to place them on the kerbside.

Collection Plus benefits residents who:

  • work away from home during the week
  • work irregular shift patterns
  • are second home owners
  • are elderly.

Apply online or call Waste services on 01983 823777

Terms and Conditions for the Collection Plus service

  1. Upon receipt of the application for a collection plus service, you will be contacted by the Isle of Wight Council’s waste service provider to arrange a suitable date to visit and agree a collection point. If it is found that there is no accessible collection point the fee will be refunded.
  2. The service can be applied for and set up at any time of the year for the period of 12 calendar months from the date of set up.
  3. If you move off the Island or no longer require the service within the 12-month period of service, no refund for the remainder of the year will be provided.
  4. If you move to another location on the Island and still require the service, the new property will require a site suitability survey. The fee for this will be £20 and should be booked using the Collection Plus form on our website or by calling 01983 823777.
  5. You will be sent a letter up to 20 working days prior to the expiration of the service asking if you wish to renew. The service will be automatically withdrawn upon expiration if the service is not renewed, and customers will be required to present their receptacles at the nearest kerbside in line with the waste service requirements. Renewals must be made online or through by calling 01983 823777.
  6. The service does not automatically renew upon expiration.
  7. A visit to the customer’s property to carry out a risk assessment and agree a collection point with the customer will be required upon purchasing the service before the service can commence.
    • The risk assessment ensures collections can be carried out in a safe manner and do not place unnecessary risk upon either the customer or collection staff.
    • The risk assessment will identify any potential risks and hazards. You will be advised what rectifications may be required to be made before the service can commence, if necessary. This may include, but is not limited to:
      • repairs of potholes and access road defects
      • installation of handrails on steps or slopes
      • provision of suitable footpaths or access road
      • clearance of foliage
      • removal of objects on access routes such as static plant pots, water butts or garden ornaments/gardenalia and clearance of ground litter or foliage.
    • The customer will be contacted by the Isle of Wight Council’s waste service provider representative and visit arranged.
  8. The risk assessment will also consider the condition and length of the access road and an application may be refused if the access road is deemed unsuitable for collection vehicles and staff, such as overgrown foliage, potholes, trip hazards and width of road.
  9. The customer, or a nominated representative, will be required to be present during the visit to carry out the risk assessment to ensure a collection point for the receptacles is agreed.
  10. The risk assessment will determine the safest collection point for containers, which may not necessarily be from the customer’s preferred location.
  11. The Isle of Wight Council or its waste service provider reserve the right to cancel the application for a new service should the risk assessment find health and safety concerns with the property, access road or location of containers to be collected, unless these are resolved in agreement with the customer.
  12. Staff are not able to enter properties to collect waste.
  13. We reserve the right to change the container allocation at a property from bins to reusable or from reusable sacks to bins as part of the risk assessment due to health and safety reasons if necessary.
  14. Upon completion of the risk assessment, the customer will be sent a letter within five working days, detailing the agreed collection point and confirmation of start of service. The service will only commence once the letter is received.
  15. The annual cost of the service is subject to change at any time.
  16. The Isle of Wight Council’s waste service provider accepts no liability of damage to or theft of the containers unless directly caused by their employee.
  17. The Isle of Wight Council’s waste service provider accepts no liability for loss or damage that occurs unless it is the result of negligence by their employee.
  18. If you have a garden waste subscription, your garden bin/reusable sacks will also be collected under the Collection Plus Service but must be presented in the same agreed collection point as the household receptacles.
  19. Containers that are not presented in line with the waste service requirements such as due to contamination, not presented, empty on arrival or no access will not be collected and will not be returned for.
  20. Whoever signs up needs to have the authority to do so/permission of registered homeowner(s).
  21. Operational rules:
    • We are not able to store keys/gate access/bin store codes. Containers must be easily accessible at the agreed location on the allocated collection day or we will not be able to provide the service.
    • Access must be clear of hazards.
    • Any pets and or animals are to be secured away from the access route and bin store.
    • If the containers are obstructed or it is otherwise unsafe to collect from the agreed set out, the Isle of Wight Council’s waste service provider reserves the right to not collect the bins and will not be required to return to empty the bins.
    • Non-collection of a bin due to any breach of the operational rules will be notified by a bin sticker/hanger.
  22. No VAT to be charged on payments made by the council.
  23. Any issues to be reported via the council contact centre and will be managed in accordance with the council’s processes.
  24. A missed Collection Plus shall be treated as a missed collection under the main service and shall be rectified accordingly.
  25. All waste collection policies must be adhered to, for clarity the collection plus service will only change the terms of the collection point and no other policies will be waived.

This service costs £69.00 and runs for a period of one year from the date of purchase.

Bulky waste collection

Book a bulky waste collection online or call Waste Services on 01983 823777.

We provide bulky waste collections service for items, with up to four bulky waste items will be collected for a charge of £62.00.

Terms and Conditions for bulky waste collection

  1. This service is for domestic residential households only.
  2. Before booking residents must check the list of acceptable and unacceptable items on our website. Unacceptable items will not be collected.
  3. Items may be collected at any time between 7am and 10pm. Items must be available from 7am for collection during this time.
  4. Items must be presented at the kerbside for collection. If this would block access for pedestrians, items can be left in an easily accessible location visible from the kerbside for example, front garden. Items will not be collected from inside a property, garage, or outbuilding.
  5. Fridges/freezers must be clean and free of food or liquid, and fully defrosted.
  6. A refund will be given:
    • If you cancel the booking before 2.30pm the working day before collection is due
    • If the Isle of Wight Council waste service provider is unable to fulfil the request.

Please note: items for collection must be placed on the kerbside by 7am on the day of collection or they will not be collected.

Acceptable bulky collection items

  • Baby bath
  • Baby cot
  • BBQs
  • Bed/bed base
  • Bedside cabinet(s)
  • Bicycle
  • Bookcase(s)
  • Cabinet
  • Carpet (rolled up)
  • Carpet underlay (rolled up)
  • Chair (office/arm/rocking/easy etc)
  • Chair dining room (four chairs = 1 item)
  • Chest of drawers
  • Coffee table
  • Computer monitor
  • Cooker/oven
  • Curtain rails/blinds
  • Desk
  • Dishwasher
  • Dressing table
  • Electric/gas heater portable
  • Exercise bike
  • Fire (gas/electric) portable
  • Fridge and/or fridge freezer
  • Garden bench
  • Garden swing (dismantled)
  • Garden Table
  • Headboard
  • Lawnmower (electrical or manual push)
  • Mattress (single/double)
  • Microwave
  • Rowing machine
  • Settee/sofa bed
  • Shelving unit /Slide (dismantled)
  • Snooker table (not full size)
  • Standard lamp
  • Step ladders
  • Stereo (including speakers)
  • Sun lounger
  • Table
  • Television
  • Trolley (excluding shop trolley)
  • Trunk
  • Vacuum cleaner
  • VCR/DVD player
  • Wardrobe
  • Washing machine
  • Water butt
  • Wheelbarrow

Please note: a three piece suite (for example sofa and two armchairs) will be classed as three separate items. All white goods must be empty of food and in a clean state, otherwise they will not be taken away.

Unacceptable items

  • Anything containing asbestos / plasterboard
  • Any liquids
  • Aerials/satellite dishes
  • Aga's/kitchen ranges
  • Bagged garden waste
  • Bathroom suites/sanitary ware
  • Boilers
  • Chemicals
  • Commercial fridges or freezers
  • Doors
  • Fence panels
  • Fireplaces
  • Garden ponds
  • Gas bottles/canisters
  • Kitchen units or sinks
  • Mirrors/sheets of glass
  • Petrol lawnmowers
  • Pianos/organs
  • Pieces of wood/rubble or stone
  • Radiators
  • Sheds
  • Sunbeds
  • Water tanks
  • Any other item which is not furniture or a kitchen appliance

Bulky Waste Collection Service - schedule

Collection dayArea


TuesdayNewport/CowesArretonCalbourneCarisbrooke


GunvilleMerstonNewport


NewtownPorchfieldShalfleet


West Cowes

WednesdayRydeBembridgeBinsteadEast Cowes


FishbourneRydeSeaview


Wooton

ThursdayBay Area and South WightBlackgangChaleGodshill


LuccombeNitonRookley


St LawrenceSandownShanklin


VentnorBrading
FridayWest WightBrookBrighstoneFreshwater


MottistoneShorwellTotland


Yarmouth

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